Do you have to be 18 to purchase herbal smoke?

Yes, Depending on your state you may need to be as old as 21. If you are underage please get off of this site now. All orders are phone verified and require an adult signature. We have staff whose sole job is to catch and aid in the prosecution of underage and fraudulent purchases on our site. Come back when you’re of legal smoking age in your State.

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My order was deleted. Are you just going to keep my money?

Answer: No. that is completely ridiculous. We have been in business for over 19 years. If we do not ship an order from a legal adult for any reason the persons payment is always fully refunded. Many times when an order is deleted the customer is not even charged. Some banks take longer to credit a refund or a voided transaction than others, but if you placed an order here and your order was deleted and your account was charged a full refund will be issued immediately.

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What is your return policy on herbal products?

Answer: We are unable to accept returns or give refunds on herbal products because they are not able to legally be resold once they are sent out. Obviously, we can not and will not resell herbal products that have been shipped to and received by a third party. This is why we offer sample packs. All sales on herbal products are final.

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What will appear on my bank statement?

Answer: You will be discretely billed by us ( CSI ).

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What is the free gift that comes with every order over $65.00?

Answer: It can be anything we offer on the site – Including Pipes, Rolling Papers, Herbal Smoke, Smoking Herbs, Smoking Accessories Etc. It can even be a free upgrade to Priority Mail Shipping. CSI.

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Do you offer express shipping?

Answer: Not at this time. We offer First Class 3-4 day and Priority 2-3 day.  Reason: USPS express shipping is not 1 day shipping in some areas it can be up to 2 days. Also there is allot more paper work involved with express shipping.

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What does the product come packaged in?

Answer: A plain box or envelope with just this return address on it:

CSI
30677 Overseas Hwy. #262
Big Pine Key, FL 33043-3422

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Do you offer order tracking?

Answer: Yes. We now are offering order tracking for an extra $5.00 on Standard Air Mail: 3-4 Day and Priority Mail: 2-3 Day. Customers who choose this service will be e-mailed their tracking # when the order ships. Orders that do not include the tracking option can only be reported lost if they are not received within 8 business days or ordering. We have not had any problems with orders not arriving.

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How long does it usually take to receive an order? Which shipping company do you use?

Answer: Orders are normally shipped the same or next business day they are verified. Holidays, problems with order verification and other busy periods can cause slight delays. Credit Card Orders will normally arrive 3-7 business days from the order date.

The estimated time of arrival, 3-4 day for First Class Mail and 2-3 day for Priority Mail, is an estimated time the product will arrive at its destination after it has been shipped, not the amount of time it will take to receive an order from the day it was placed, and is not guaranteed by USPS.

Orders that do not have tracking can not be reported lost for 8 Business Days after the order was placed: not including holidays and weekends.

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Will legal herbs cause an individual to fail a drug test?

Answer: To the best of our knowledge it has never happened. Our products are just legal herbs and blends of herbs. If a drug test were to test an individual positive for narcotics when they had used legal herbs it would be a faulty test.

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Are these smoking blends and herbs legal?

Answer: Yes, of course they are. None of our products have ever contained herbs that are not legal, nor have our products ever contained chemicals of any kind. They are just herbs and herbal smoking blends. Our products are very safe for health adults, other than the know risks associated with smoking. In 19 years no one has been injured by our products or become addicted to them. Our blends have actually helped several people stop smoking marijuana and tobacco. They offer people who enjoy smoking an alternative to illegal marijuana and addictive tobacco. In 19 years we have had many many return customers (in fact 90% of our business is return customers and word of mouth ) and no one has become addicted to any of our products.

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Are herbal smoking blends safe?

Answer: When used properly the herbs and blends we carry have been shown to be very safe. (Other than the risks smoking itself carries. There is no evidence smoking the same amount of legal herbs is better that the same about of tobacco or marijuana. ) However this does not include pregnant or nursing women or individuals with health problems or on medications. A woman who is pregnant or nursing should not introduce any new substances without first getting permission from her doctor. The same goes for individuals on medications. Smoking any substance habitually has shown to have possible negative health affects. The occasional smoking of herbs has not.

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How should the these smoking blends and bulk herbs be kept?

Answer: The best way to store your herbs is refrigerate them or keep them in a sealed container. We refrigerate or vacuum seal our herbs when they arrive depending on the herb to keep them extraordinarily fresh.

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What do I do if I find a bug in my herbs? Do you offer refunds if a bug is found in a bag of herbs?

Answer: If you find a bug in a bag of dry herbs don’t worry about it. If it is alive just put the bag in the freezer or go outside and let the bug out. Bugs can not eat dry herbs. Like us they need water to digest their food. If herbs are not properly dried bugs can be a problem. If herbs are moist and you find a bug in them, either dry them out by putting them out in the sun, a dehydrator or throw them away. We do not offer refunds if a bug is found in one of our products. Our products are very dry so bugs can not eat them. They can fly into them or they could have been in the herbs when they were harvested. If you find a bug in a sealed bag of herbs you have purchased from us, keep the bag sealed and send us an e-mail. Do not throw your bag of herbs away until you have contacted us.

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Can herbal smoke help someone quit smoking tobacco or marijuana?

Answer: Yes, they can and have for many people. For tobacco smokers herbal smoking blends provide a great alternative. They need to smoke less and less often. Quitting is very hard. Finding a legal herb or blend to smoke can be a big help in many ways. Same for marijuana smokers. If someone is serious about quitting tobacco or marijuana they should try to find an herb or blend of herbs they enjoy smoking to get them through the hard times and go back to if they feel like having a smoke. There is no evidence that smoking the same amount of herbal smoke is better than the same amount of marijuana or tobacco. Most herbal smoke is not addicting and can help people stop smoking other substances habitually. We are not saying it is not possible to become addicted to herbal smoke. All we can speak for is the 19 years we have been in business. No one has become dependent on any of our products.

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